Frequently Asked Questions
Everything you need to know about your Echo/neutra experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, with delivery taking between 3 to 7 business days depending on your location.
What is your return policy?
We offer a 14-day return window for all unworn and undamaged items in their original packaging. Please contact our support team to initiate a return request.
Do Echo/neutra watches come with a warranty?
Yes, every Echo/neutra timepiece is covered by a 24-month international warranty from the date of purchase, covering any manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options including Apple Pay and Google Pay.
Are your watches water-resistant?
All our watches are designed for durability. Specific water resistance ratings vary by collection (e.g., 100m to 200m); please refer to the technical specifications on the product page.
Do I have to pay customs duties and taxes?
For orders outside the European Union, customers are responsible for any import duties, taxes, or customs fees levied by their country's authorities.